Terms & Conditions – The Fitness Charter

Last updated: 10.09.2025

These Terms and Conditions (“Terms”) govern your use of the website and services provided by The Fitness Charter (“we”, “our”, “us”). By using our website or booking our services, you agree to these Terms.

1. Services Provided

We offer:

  1. Sports Massage Therapy – treatments for muscular tension, injury prevention, rehabilitation, and recovery.
  2. Fitness Training – personal training, group classes, and online fitness programmes.

2. Eligibility & User Responsibilities

  1. You must be at least 18 years old to book or use our services. For any sports massage treatment provided to a minor (under 18 years of age), a parent or guardian must be present throughout the treatment.
  2. You must provide accurate and complete personal, contact, and health information during registration or consultation.
  3. You agree to follow any safety instructions and guidance given during massage or training sessions.

3. Health & Safety

  1. Before participating in sorts massage services, you must complete a consultation form disclosing any medical conditions, injuries, or relevant history. For fitness programmes, you must complete any relevant forms requested of you prior to beginning exercise.
  2. We reserve the right to refuse or adapt services if we believe they are unsuitable for your health or wellbeing.
  3. Our services do not replace medical advice. Always consult your GP or healthcare professional if you have concerns about your health.

4. Booking, Cancellations & Refunds

  1. Bookings must be made via Vagaro, whose booking platform is integrated into the website of thefitnesscharter.co.uk.
  2. Appointment Cancellation Policy – Sports Massage: To ensure fair and efficient scheduling for all clients, you must provide at least 24 hours' notice if you need to cancel or reschedule your sports massage appointment.
  3. Deposits & Cancellations: A deposit is required to secure your booking.
  4. Cancellations made with less than 24 hours' notice will result in the deposit being non-refundable. The deposit not only secures your appointment but also helps cover our travel and business expenses related to preparing for your session. This policy also allows us to offer the time slot to other clients who may be waiting.
  5. Eligible refunds (where applicable) will be processed within 14 days to the original payment method.

5. Pricing & Payment

  1. All fees are stated in GBP and must be paid via our secure payment system provided by Vagaro.
  2. Prices may change from time to time; existing bookings will be honoured at the rate at time of purchase.

6. Massage & Fitness Disclaimers

  1. Sports massage may cause short-term soreness or discomfort as part of the healing/recovery process.
  2. Massage is not a substitute for medical treatment or diagnosis.
  3. Online fitness programmes are provided for general guidance and must be followed at your own risk. Always ensure exercises are performed safely and seek medical advice before beginning any new exercise programme.
  4. By booking a massage or fitness service, you confirm you understand the potential risks and benefits and that you have disclosed all relevant health conditions.

7. Intellectual Property

All content on our website, including branding, images, and written materials, is owned by The Fitness Charter and protected by UK and international copyright laws. You may not reproduce, distribute, or use our materials without written consent.

8. Limitation of Liability

  1. We are not responsible for injuries, conditions, or results arising where:
  2. You failed to disclose relevant health information.
  3. You did not follow guidance provided.
  4. Outcomes vary between individuals (massage and fitness results cannot be guaranteed).
  5. Our total liability is limited to the amount paid for the specific service in question, except in cases of negligence.

9. Marketing & Third-Party Services

  1. We may use third-party services (including Google Ads and Analytics) for advertising and performance tracking.
  2. By using our website, you acknowledge that cookies and tracking technologies may be used in accordance with our Privacy Policy and Cookies Policy.

10. Governing Law

These Terms are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

11. Changes to These Terms

We may update these Terms from time to time. Updates will take effect from the date of publication on our website. Continued use of our services constitutes acceptance of the revised Terms.